> ## Documentation Index
> Fetch the complete documentation index at: https://docs.carbn.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Rejection Reasons

> Understanding user rejection reasons and how to handle them

If Users API and KYC Links return that the user's KYC status is `rejected`, there are two fields shared with rejection reasons:

* `developer_reason` is meant to be used by developers for **internal purposes only.** This field can contain sensitive information intended for only the developer and is provided to help with troubleshooting potential issues or protecting against potential abuse.
* `reason` can be shared by a developer directly with their users.

| **Develope Reason**                                       | **Reason**                                              |
| :-------------------------------------------------------- | :------------------------------------------------------ |
| ID cannot be verified against third-party databases       | Your information could not be verified                  |
| Inconsistent or incomplete information.                   | Inconsistent or incomplete information.                 |
| Cannot validate user age                                  | Your information could not be verified                  |
| Missing or incomplete barcode on the ID.                  | Cannot validate ID, upload a clear photo of the full ID |
| Inconsistent information in the barcode.                  | Your information could not be verified                  |
| Submission is blurry.                                     | Cannot validate ID - upload photo of ID is clear        |
| Inconsistent ID format                                    | Your information could not be verified                  |
| Compromised ID detected                                   | Your information could not be verified                  |
| ID from disallowed country.                               | Cannot accept provided ID                               |
| Incorrect ID type selected.                               | Incorrect ID type selected.                             |
| Same side submitted as both front and back.               | Same side submitted as both front and back.             |
| Electronic replica detected.                              | Your information could not be verified                  |
| No government ID found in submission.                     | No government ID found in submission.                   |
| ID is expired.                                            | ID is expired.                                          |
| Missing required ID details.                              | Cannot validate ID, upload a clear photo of the full ID |
| Inconsistent details in extraction.                       | Your information could not be verified                  |
| Likely fabrication detected.                              | Your information could not be verified                  |
| Glare detected in the submission.                         | Cannot validate ID, upload a clear photo of the full ID |
| Identity cannot be verified                               | Your information could not be verified                  |
| Inconsistent details with previous submission.            | Your information could not be verified                  |
| Inconsistent details between submissions.                 | Your information could not be verified                  |
| Machine readable zone not detected                        | Cannot validate ID, upload a clear photo of the full ID |
| Inconsistent machine readable zone                        | Cannot validate ID, upload a clear photo of the full ID |
| ID number format inconsistency.                           | Your information could not be verified                  |
| Paper copy detected.                                      | Your information could not be verified                  |
| PO box address detected.                                  | PO box address detected.                                |
| Blurry face portrait.                                     | Cannot validate ID, upload a clear photo of the full ID |
| No face portrait found in the submission.                 | Cannot validate ID, upload a clear photo of the full ID |
| Face portrait matches a public figure.                    | Your information could not be verified                  |
| Not a U.S. REAL ID.                                       | Your information could not be verified                  |
| ID details and face match previous submission.            | Your information could not be verified                  |
| Different faces in ID and selfie.                         | Your information could not be verified                  |
| Tampering detected.                                       | Your information could not be verified                  |
| Submission cannot be processed.                           | Submission cannot be processed.                         |
| Dates on the ID are invalid.                              | Your information could not be verified                  |
| Identity cannot be verified against third-party databases | Your information could not be verified                  |
| Person is deceased.                                       | Your information could not be verified                  |
| Document could not be verified                            | Your information could not be verified                  |
| Unsupported country                                       | Your region is not supported                            |
| No government ID detected                                 | Cannot validate ID, upload a clear photo of the full ID |
| No database check was performed                           | Your information could not be verified                  |
| Prohibited state/province                                 | Your region is not supported                            |
| Prohibited country                                        | Your information could not be verified                  |
| Potential elder abuse                                     | Your information could not be verified                  |
| Potential PEP                                             | Your information could not be verified                  |
| User information could not be verified                    | Your information could not be verified                  |
| Unsupported state/province                                | Your region is not supported                            |
| Missing or invalid proof of address                       | Missing or invalid proof of address                     |